Sunday morning I was sitting out on my verandah ….
… having a coffee and I couldn’t stop thinking about an experience I had on Thursday in the boutique. This experience is exactly the reason why I do what I do.
Last Thursday a client I hadn’t seen for awhile (and wondered why) walked into the boutique. Immediately I could tell she had been through something by the beautiful coloured scarf that lit up her face, wrapped neatly around her hair.
She didn’t actually say “Here I am, I have had breast cancer”. “I have been through a horrific ordeal.”
All she said was I need some new outfits to treat myself because “my shape has changed” as she ran her hands down her chest.
As I showed her different tops in the boutique, and we discussed her favourite colours and styles she loved, she then proceeded to tell me she had just finished her last treatment of chemotherapy. She wanted to treat herself before she started ray treatment.
I don’t know what the words are to explain when someone tells you something like that. Is it sadness or empathy. I just wanted to find this lady something nice, because she deserved it.
I gave her my time. I wanted to find something for her that would make her happy and represent her new start. Because that feeling when you have something new and something that is yours is indescribable.
I just kept picking things up as we walked around the boutique showing her different styles and new colours. I asked her about her style, what she liked, what length sleeve, what shaped top…. what reflected her.
She walked out of the boutique with two new outfits that truly made her happy. Two new tops and two new pairs of pants.
I turned to Caity (my beautiful shop assistant) at the counter and all I could say was “wow”.
What this lady had been through, she still had the most beautiful personality. Bubbly and like nothing had changed for her. And even though she had experienced something life changing, she still remained that wonderful, pleasant person I know.
That afternoon, the lady came back into the store and handed me a little square box of ferrero rochers.
“I want to give you these because I enjoyed my shopping experience with you so much. Thank you!”
I had tears in my eyes. Because she was the one that had been through this experience and she was buying ME chocolates.
Because she had enjoyed her experience with us so much that morning.
I hugged her, and then she was gone.
My grateful heart. If only she knew the experience she gave to me and the emotion she brought to the boutique.
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